Privacy Policy

1. Who We Are

Modern Vanity is an online retailer of bathroom vanity sets operated by BBS Flooring, located in Markham, Ontario, Canada. When this policy refers to "we," "us," or "our," it means BBS Flooring and the Modern Vanity brand.

• Website: modernvanity.ca
• Email: info@modernvanity.ca
• Phone: (647) 428-1111

2. Information We Collect

We collect personal information only when necessary to fulfil your order and improve our services.

Information you provide directly

• Contact details: name, email address, phone number
• Shipping address: street address, city, province, postal code
• Payment information: credit card details processed securely via Stripe (we do not store your full card number)
• Communications: messages you send us via WhatsApp, email, or phone

Information collected automatically

• Device and browser information: IP address, browser type, operating system, screen resolution
• Usage data: pages visited, time spent on site, referral source, click patterns
• Cookies: small text files stored on your device (see Section 6 below)

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Arrange delivery and communicate delivery updates
• Respond to your questions and customer service requests
• Process damage claims and refunds
• Send order confirmations and receipts
• Improve our website, products, and services
• Comply with legal obligations

We do not use your personal information for marketing purposes unless you have explicitly opted in.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information with:

• Stripe — our payment processor. Stripe handles your payment card data in compliance with PCI-DSS standards. See Stripe's privacy policy.
• Google Analytics — to understand website traffic and usage patterns. Data is aggregated and anonymised where possible. See Google's privacy policy.
• Delivery personnel — your name, address, and phone number are shared with our delivery team to fulfil your order.
• Legal authorities — when required by law, court order, or to protect the rights, property, or safety of our customers or the public.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including legal and accounting requirements. Order records are retained for a minimum of 7 years in compliance with Canadian tax law.

You may request deletion of your personal information at any time (see Section 8). Certain data may be retained where we have a legal obligation to do so.

6. Cookies & Analytics

Our website uses cookies for:

• Essential functionality: shopping cart, checkout session, security
• Analytics: Google Analytics to track page views, traffic sources, and user behaviour (anonymised)

You can control cookies through your browser settings. Disabling essential cookies may affect the checkout experience.

7. Data Security

We implement reasonable technical and organisational measures to protect your personal information, including:

• HTTPS encryption on all pages
• Payment processing via Stripe (PCI-DSS Level 1 compliant)
• Access controls limiting who within our team can view personal data
• Regular review of our security practices

No method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. Your Rights Under PIPEDA

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete personal information
• Withdraw consent for specific uses of your personal information
• Request deletion of your personal information (subject to legal retention requirements)
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated

To exercise any of these rights, contact us at info@modernvanity.ca. We will respond within 30 days.

9. Children's Privacy

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with the "Last updated" date revised accordingly. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us:

• Email: info@modernvanity.ca
• Phone: (647) 428-1111
• Address: Markham, Ontario, Canada

You may also contact the Office of the Privacy Commissioner of Canada if you have a complaint about our handling of your personal information.